Last updated: May 8, 2026
Information we collect
When you visit our website or place an order, we collect the following types of personal information:
- Contact details: Full name, billing address, shipping address, email address, phone number
- Order information: Products purchased, order date, order amount, payment method used, order status
- Payment information: Your payment details (credit card number, expiration date, CVV) are processed directly by our third‑party payment gateways – we do not store full credit card numbers on our servers. We retain only the last four digits and card type for reference.
- Technical data: IP address, browser type and version, operating system, device type, pages viewed on our website, date and time of visits, referring website URLs
- Cookies and tracking: We use cookies to remember your preferences, analyze site traffic, and improve your browsing experience.
How we use your information
We use your personal information for the following purposes:
- Process, fulfill, and ship your orders
- Handle returns, refunds, and customer service inquiries
- Communicate with you about order confirmations, shipping updates, and policy changes
- Improve our website functionality and user experience (analytics)
- Send marketing emails – only if you have opted in. You may unsubscribe at any time by clicking the “unsubscribe” link in any marketing email.
How we share your information
Yotoplaay does not sell your personal information to third parties. We share your information only when necessary:
- Shipping carriers (UPS, FedEx, USPS) – to deliver your order
- Payment processors (PayPal, Visa, MasterCard) – to process payments and refunds
- Service providers (email delivery, website hosting, analytics tools) – to help us operate our business
- Legal authorities – when required by law, regulation, or legal process
Cookies and your choices
Our website uses cookies to enhance functionality. You can disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website (e.g., cart persistence).
Data security
We implement SSL encryption (Secure Socket Layer) to protect data transmitted during checkout. Access to personal information is restricted to authorized Yotoplaay personnel only.
Your privacy rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal or contractual obligations (e.g., we may need to retain order records for tax purposes)
To exercise any of these rights, email us at info@yotoplaay.com. We will respond within 30 days.
Children’s privacy
Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us so we can delete it.
Changes to this Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with a new “Last updated” date.
Contact for privacy questions
Email info@yotoplaay.com or write to us at the address in our Contact Us page.