Contact Us
Last updated: May 8, 2026
Physical business address (also return address)
Yotoplaay
21502 Keeney Mill Rd, Freeland, MD 21053, United States
This is our physical business location where we handle order processing, customer service, and returns. You may use this address for all written correspondence and product returns.
info@yotoplaay.com
We respond to all emails within 1 business day. If you do not receive a response within two business days, please check your spam folder or call us.
Phone
+1 (410) 340-0912
Customer support hours
Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
We are closed on Saturdays, Sundays, and U.S. federal holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day).
Contact form
A contact form is also available on our website. Submissions made via the contact form receive the same priority as direct emails and are answered within one business day.
What to include when contacting us
To help us serve you faster, please include your order number (if applicable) and a clear description of your question or issue. For return requests, please also include the reason for the return and any relevant photos if you are reporting a quality defect.
Escalation
If you have contacted us and feel that your issue has not been resolved, you may reply to the same email thread and request to speak with a supervisor. We are committed to resolving all customer concerns.
Consistency notice
The contact information above (address, email, phone, and hours) is displayed identically in our website footer, at checkout, and in our Google Merchant Center account settings. What you see here is what you will find everywhere on our site.